So you want to build an awesome bicycle?

  1. Send us an email via our Contact page or call us at 609.933.1312, so we can start discussing your prospective build. We’ll then have a conversation to determine if a stock frame design or a custom frame design better suits your needs. We pride ourselves in building dream bikes-- so, don’t be afraid to give us a ring and shoot the breeze about any of our bikes. We understand you need to talk about ALL the options available before buying a new bicycle.

  2. Once we establish the right specs for you, and you decide you want an Aussie Cycle Works bike, our standard business terms are as follows:

    1. $500/frame to start the design process for a custom frame

    2. $1000/frame to confirm the order on either a stock or custom frame (this $1000 is non-refundable for custom frame orders, as these frames are made specifically to YOUR specs)

    3. $300-$500/frame on confirmation of frame finishing and graphics sign off (depending on the finish selected)

    4. 100% of component cost at component selection to order components

    5. Remaining balance on delivery of bike.

    6. Confused? Feel free to call us about ANY questions you might have. Building a custom bike can be pricey, so we try to structure costs in a way that won’t break your bank.

  3. Timelines:

    1. In stock, stock frames can be completed in as little as 2-3 weeks from the time of the order being placed-- but, we are at the mercy of our component suppliers. If you request a component that is not widely available, it might take a little longer. We will communicate any delays or possible changes in a timely manner and work with you to find alternate build options if need be.

    2. Custom frames currently take 3-4 months to complete, but we will keep you informed throughout every step of the building process.

  4. Bike shipping and transport:

    1. We use Air Caddy boxes and FedEx Ground to ship bikes within the continental United States.

    2. We can and have shipped bikes internationally-- contact us for a quote, as this depends on where you are.

    3. If you plan on traveling with your new bike, we can supply you with:

      1. TriAll3Sports bike box at 25% off MSRP with bike purchase and shipping cost

      2. RockyMount or Kuat car bike rack at 25% off MSRP with bike purchase and shipping cost

 

Payments:

We accept cash, check, PayPal, ACH bank transfers and all major credit cards through QuickBooks invoicing.

If a check is accepted as payment, then the frame will not be started or shipped until the funds have cleared.

ACW LLC is registered in Texas, USA; so, all sales or deliveries to Texas addresses incur Texas Sales Tax (8.25%).

 

Warranty Information

Aussie Cycle Works frames are guaranteed for life to be free from material and workmanship defects. This guarantee is limited to normal and expected use of the original owner and is not transferable.

Aussie Cycle Works LLC will repair to like new condition or replace, at our discretion, any frame found to be defective. After a warranty request is submitted along with the damaged frame, Aussie Cycle Works LLC will inspect the frame for obvious signs of abuse or alteration; if the frame is found to be abused or altered, the warranty is void.

All components are warrantied under the OE manufacturer's policy. Aussie Cycle Works LLC will work with the customer and the component manufacturer to resolve any component warranty issues that arise.

All frame surface finishing is guaranteed for two years for major defects under normal wear and expected use.